ORDER FORM                                  (Word6/95 version)

CREDIT CARD ( Visa or Mastercard ).

PAYPAL (Online credit card payment)
We will issue to you a PAYPAL invoice (refer email order info above) for the order which you pay using your PAYPAL account (it is possible to open an account "on the spot", provided you have your credit card information with you). Goods are shipped once payment confirmed as being received into our account.

Other payment methods such as Western Union or International Money transfers are available after authorisation. Email us for authorisation and exact crediting details. This method is usually not cost effective for small orders but can be arranged.

For security reasons DO NOT send your credit card details to us by email.

Click on this ORDER FORM link to open a new window with an order form which can be printed. Use the Microsoft Word6 / 95 version if you wish to type in the details before printing or to fax using your computer.
If you do not have a printer you can hand write your order on a letter or piece of paper. Please have a look at the order form on your screen before you start writing to get an understanding of the information we need. Please include an email address or telephone number if possible so that we can contact you if we have any questions about your order.
                            ORDER FORM                                           (Word6/95 version)

Question: What is the "+" for at the beginning of your fax number?
Answer: Our 24 hour fax number is + 61 2 956 08056.
The "+" is for you to add whatever is your international dialing prefix.
The "61" is the country code for Australia.
The "2" is the area code for Sydney and the "956 08056" is the Sydney local number for our fax machine.

Question: How can I pay for my order in Australian dollars when I have a USD or EURO, etc. credit card?
Answer: Your credit card account will be debited in your home currency. This conversion is looked after by the international credit card / banking systems/ PayPal. For example if you have a USD$ credit card account, your account will be debited for the USD$ equivalent of the AUD$ amount of your order. The conversion rate and AUD$ amount is normally displayed on your normal credit card statement - so you can see that you were charged the correct amount. It works the same as if you were overseas on holiday and purchased something with your credit card.
When making a payment using PayPal - PayPal will convert your "home" currency into Australian AUD$.
To check the current conversion rate for your home currency use this link
The PayPal web site (www.paypal.com) also has a currency converter and PayPal conversion rates may differ from that shown on the currency converter provided at the link above.

Question: How do I know how much you will charge me for the shipping of my order? Can I find out how much the shipping will cost before I order?
Answer: If you wish to know the Total of your order including the amount of shipping - please email us for a quotation. We will tell you the total cost of your order and the shipping cost. This quotation price quoted will be the exact AUD$ price charged to you for that order. The quotation is valid for 8 days from date of our reply to you.
Shipping charges are based on the overall weight of the parcel and will be calculated and added to the total cost of the order.
You only pay what it actually costs to send the parcel to you plus a small packaging fee of AUD$1 to AUD$2 (determined by packaging required).

Example shipping costs (based on the average exchange rates in use during 2006):
A 500 gram (about 1 pound) parcel to the USA = $AUD 15.50 (approx $USD 11.00)
A 500 gram parcel to Europe = $AUD 17.00 (approx EURO €10.50)

Question: I do not have a credit card. Is there any other way I can pay for my order ?
Answer: Option 1 - PayPal: PayPal permits you to make payments direct from your bank account (note that "clearance days" are involved with this type of payment that will slow the sending of your order).
Option 2 - Western Union: After pre-arrangment, payment is accepted through Western Union International money transfer. Please email before sending payment. We will provide you with the total order cost and if required the total cost in your home currency (eg. USD$ or EURO cost).
Option 3 - International Money Transfer to our Bank Account: After pre-arrangment, payment is accepted dierect to our bank account. This would be arranged by you at your own bank, where an international International money transfer can be made. Please email before sending any payment. We will provide you with the total order cost and if required the total cost in your home currency (eg. USD$ or EURO cost).

Question: How long does it take to ship my order to USA / Europe?
Answer: Delivery times depend on parcel destination, but as a guide orders to USA and Europe are usually delivered within 7 to 8 working days from date of shipping.

Question: I do not have access to a printer. Do I have to use your order form when making an order?
Answer: Orders do not have to be made using our order form. Just make sure that all the information that appears on the order form is included on your order request / letter. So long as we know what items you are ordering, where to send them and your credit card payment information. An email contact address is also a good idea just in case we need to confirm something on your order.

Question: Once I have ordered from you once and you have my credit card information, can I just email you my next order?
Answer: Yes, you can. So long as (i) Your credit card information is still valid (ii) Your delivery address information has not changed. Just email us with your list of items for the order plus a statement that we may debit your credit card as per your past order(s). Do not email us your credit card number.

If you have other questions - please email us and ask. We are happy to answer any ordering questions you may have. Click on the "Contact Us" link at the bottom of page or in the Menu side bar for email address/link.